Frequently Asked Questions

Welcome to Acheto.shop’s FAQ page! We’re here to help you get the most out of your shopping experience. Whether you have questions about shipping, returns, or product details, you’ll find the answers below.

Ordering & Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Your transactions are securely processed.

Can I modify or cancel my order?

If your order hasn’t shipped yet, we’ll do our best to make changes. Please contact us as soon as possible at info@acheto.shop or call us at +1 (212) 681-2216.

Is it safe to shop on acheto.shop?

Absolutely. Our site uses SSL encryption to ensure your personal and payment information is protected at all times.

Shipping & Delivery

Where do you ship?

We currently ship across the Europe, United Kingdom (UK), United States (US). We’re working on expanding internationally—stay tuned!

How much does shipping cost?

Shipping is calculated at checkout based on your location and selected delivery method. We occasionally offer free shipping promotions—keep an eye out!

How long will my order take to arrive?

Orders are typically processed within 1–3 business days. Delivery times vary by location, but most orders arrive within 5–7 business days.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can use this to follow your package every step of the way.

Returns & Exchanges

What’s your return policy?

If you’re not completely satisfied with your purchase, we accept returns within 14 days of delivery. Items must be unused and in original packaging. To start a return, email us at info@acheto.shop.

Do you offer exchanges?

Yes! If you’d like to exchange an item for a different size or color, please reach out and we’ll help coordinate it.

What if my order arrives damaged?

We’re sorry! Please email us at info@acheto.shop with your order number and a photo of the damaged item—we’ll make it right.

Products & Availability

Are your products authentic?

Yes! All items sold on Acheto.shop are 100% authentic and sourced from trusted manufacturers and suppliers.

What if something I want is out of stock?

Popular items can sell out quickly. You can sign up for restock alerts on the product page or email us—we’ll notify you when it’s available again.

Contact Us

Still have questions? We’re here to help!

📧 Email: info@acheto.shop
📞 Phone: +1 (212) 681-2216
📍 Address: 1261 S Seward Meridian Pkwy, Wasilla, Alaska 99654, USA

We’re available Monday to Friday, 9am–6pm (AKST). We’ll respond to emails within 24–48 hours.